Terms & Conditions

1. Agreement and incorporation of related terms

These Terms & Conditions govern access to and use of tradebz.asia, the submission of enquiries, the provision of quotations, the sale of corporate gift sets, the sourcing and customisation of merchandise, the arrangement of samples, packaging, printing, fulfilment and delivery, and all related communications and transactions with TRADEBZ PTE. LTD. References to "Tradebz", "we", "us" and "our" mean TRADEBZ PTE. LTD. References to "customer", "you" and "your" mean the person or entity accessing the website, requesting a quote, issuing a purchase order, making payment, approving artwork, receiving goods or otherwise entering into a transaction with us.

These Terms incorporate by reference our Privacy Policy and Shipping & Refund Policy, together with any written quotation, invoice, order confirmation, artwork approval, payment instruction, delivery schedule, special condition or other document expressly issued by us for a particular order. If there is a conflict, the order-specific written quotation or confirmation will prevail for the specific order to the extent of the inconsistency, followed by these Terms, followed by general website copy. Descriptive website copy is subordinate to the operative contractual documents where the two are inconsistent.

By using the website, submitting an enquiry, asking us to prepare a quote, approving artwork, issuing a purchase order, paying an invoice or accepting delivery, you agree to these Terms on behalf of yourself and, where applicable, the company, institution, agency, association, event organiser or other entity you represent. If you do not agree, you must not proceed with an order, submit confidential artwork, provide recipient data or ask us to begin work.

2. Business use, authority and customer representations

Our services are intended primarily for business-to-business corporate gifting, procurement, event, human-resource, marketing, agency and institutional use. By placing an enquiry or order, you represent that you have authority to act for the relevant customer, bind that customer to the transaction, provide business and recipient data, approve artwork, instruct delivery, authorise payment and receive notices relating to the order. If you are acting without authority, you are personally responsible for the consequences, including payment, cancellation costs and any claims arising from unauthorised use of logos or data.

You represent that all information supplied to us is accurate, complete, current and not misleading; that you will promptly correct any error; that funds used for payment are lawful and authorised; that your order does not involve prohibited products, sanctions, fraud, deceptive activity, unlawful discrimination, harassment, bribery, corruption or infringement; and that you will comply with all laws applicable to your purchase, distribution and use of the goods. You must not use us, our suppliers, our payment processor, Stripe, Airwallex or any related service to facilitate unlawful, fraudulent or unapproved purposes.

Where you provide recipient data, employee details, customer lists, event-attendee lists or other third-party personal data, you represent that you have provided all required notices, obtained all required consents or other lawful bases, and are entitled to instruct us to process the data for fulfilment. We may rely on this representation without independently auditing your internal privacy programme, because corporate gift fulfilment would otherwise collapse into a privacy inquest before the first label is printed.

3. Quotations, product information and order acceptance

Website prices, product cards, market-rate baselines, calculator results, catalogue statements, lead times, photographs and descriptions are provided for general information and are not guaranteed offers capable of immediate acceptance unless expressly stated. Final quotations may depend on quantity, item availability, branding method, artwork, packaging, delivery, GST, supplier confirmation, payment method, currency movement, rush requirements and other order-specific factors. We may correct errors, withdraw products, change specifications, substitute comparable items with approval, decline orders or update pricing before order acceptance.

A quotation is valid only for the period stated in the quotation or, if no period is stated, for a commercially reasonable time determined by us in light of stock and supplier conditions. An order is accepted only when we expressly confirm acceptance in writing or begin fulfilment after receiving required payment, approvals and information. A purchase order, requisition, supplier-portal instruction or other purchasing document issued by you constitutes an offer to purchase and an administrative record of your internal approval; it does not by itself bind us to supply goods on terms that we have not expressly accepted. We may accept, reject, condition, clarify or request amendment of any such document, and we may treat inconsistent customer terms as rejected unless they are specifically identified and expressly agreed by an authorised representative of TRADEBZ PTE. LTD.

You are responsible for reviewing quotations, product names, SKUs, quantities, unit prices, payment terms, GST treatment, branding details, delivery charges, lead times, recipient counts and all assumptions. If a quotation is based on information later discovered to be incomplete or inaccurate, we may revise the quotation, pause work or charge additional amounts. If you approve production based on an incorrect assumption that you supplied, the resulting cost is not transferred to us by the mere surprise of its discovery.

4. Payment terms, deposits and taxes

Unless otherwise agreed in writing, we may require a deposit before production and the balance before dispatch. Standard terms displayed on the website, including a 50% deposit and 50% balance, are indicative and may be varied by quotation. For new customers, rush orders, customised goods, imported goods, high-value orders or orders requiring unusual supplier commitments, we may require full payment in advance. For approved corporate accounts, we may extend purchase-order or invoice terms, but such terms remain subject to credit approval, payment history, order value and our continuing discretion.

Payment must be made in the currency and by the method stated in the invoice or quotation. You are responsible for bank charges, card fees where passed through, foreign exchange costs, withholding taxes, GST, duties, customs charges, payment intermediary fees and any other taxes or charges associated with the order, unless the quotation expressly states otherwise. If payment is late, we may pause production, withhold delivery, charge reasonable late-payment costs, revoke credit terms, require advance payment for future orders and pursue any other remedy available by law or contract.

A payment confirmation, screenshot, remittance advice, card authorisation or procurement-system approval may not equal cleared funds. We may wait for cleared funds before releasing goods, booking production or confirming dispatch. If a payment is reversed, recalled, dishonoured, disputed, charged back or clawed back, the amount remains due as if never paid, together with any fees, losses and costs arising from the reversal to the extent permitted by law.

5. Stripe, Airwallex and payment processor requirements

We may use payment processor services, card acquiring, payment links, bank transfer collection, invoice payment tools or other financial services provided by Stripe, Airwallex or comparable providers. Your use of any such service may be subject to the relevant provider's terms, privacy notices, acceptable-use policies, prohibited-business rules, fraud screening, dispute procedures, know-your-business or know-your-customer requirements, network rules and regulatory obligations. We are not responsible for a provider's independent refusal, hold, reserve, verification request, risk review, account limitation, payout delay or decision to decline a transaction.

You agree not to use any payment method or order process in a way that breaches applicable law, card-network rules, sanctions rules, anti-money-laundering rules, anti-bribery rules, export controls, payment processor terms, acceptable-use restrictions or prohibited-business requirements. You must not submit orders involving illegal goods or services, counterfeit goods, infringing products, unauthorised sale of branded merchandise, deceptive promotions, regulated items without authority, gambling, adult content, weapons, controlled substances, political bribery, hate content, harassment or any activity likely to generate excessive complaints, chargebacks, reversals or compliance risk.

If a processor, bank, card network, regulator or law-enforcement body requests information about an order, payer, representative, transaction, refund, chargeback or suspected misuse, we may provide relevant information as described in our Privacy Policy and as permitted or required by law. We may cancel, suspend, refuse or reverse an order where we reasonably believe the order could violate law, payment partner requirements, sanctions restrictions, intellectual-property rights, privacy obligations or our own risk standards.

6. Acceptable use of website, ordering channels and services

You must not misuse the website, quote form, email, telephone, WhatsApp, payment link, catalogue, artwork upload or any other channel. Prohibited conduct includes attempting unauthorised access, introducing malware, scraping in a way that impairs service, submitting false information, impersonating another person, using stolen payment methods, harassing staff, uploading infringing or unlawful artwork, requesting goods for unlawful distribution, attempting to circumvent payment checks, or making threats designed to extract a refund not supported by the order record.

You must not ask us to print, engrave, package or distribute content that is unlawful, defamatory, obscene, discriminatory, hateful, misleading, fraudulent, infringing, privacy-violating, politically corrupt, threatening, malicious or otherwise likely to expose us, our suppliers, our payment processor or delivery partners to legal or reputational harm. We may decline such work without liability, including where the customer characterises the content as informal, internal, pre-approved, experimental, promotional, time-sensitive or otherwise commercially justified.

7. Artwork, approvals and intellectual property

You retain ownership of logos, trademarks, artwork, brand guidelines and other materials you provide, subject to the licence granted here. You grant us, our suppliers and fulfilment partners a non-exclusive, royalty-free licence to use, reproduce, modify, adapt, position, print, engrave, deboss, embroider, display, package and otherwise process those materials solely for quoting, sampling, producing, fulfilling, photographing for approval, documenting and supporting your order. We may retain copies for audit, dispute, reorder and legal purposes.

You represent that you have all rights, permissions and approvals required for the artwork and marks you provide. You are responsible for errors in approved artwork, including spelling, punctuation, colour selection, sizing, resolution, bleed, safe area, logo version, QR code destination, telephone number, event name and legal disclaimers. We may identify apparent issues, but we are not responsible for providing brand approval, proofreading, trademark clearance, regulatory review, legal sign-off or final aesthetic approval unless we expressly agree in writing to provide such services.

Mock-ups are visual approximations. Physical production may vary within ordinary tolerance. Unless expressly agreed, we do not guarantee exact colour match to on-screen display, exact placement measured to the millimetre, identical results across different materials or perfect uniformity across supplier batches. If exactness matters, you must request and approve an appropriate production sample before bulk approval.

8. Fulfilment, delivery, returns and incorporation of policy

Fulfilment, shipping, inspection, returns, cancellations, refunds, defects, shortages, risk transfer, delivery evidence, chargebacks and related remedies are governed by our Shipping & Refund Policy, which is incorporated into these Terms. The customer must inspect goods promptly and notify us of issues in the manner and timeframe stated in that Policy. Failure to do so may limit available remedies.

Customised goods are generally non-returnable and non-refundable except where required by law or where we verify a material defect for which we are responsible. Remedies may include repair, replacement, reprint, missing-item supply, partial refund, credit or another commercially reasonable remedy. We are not required to refund an entire order because a minor, correctable or partial issue affects a limited portion of the goods.

9. Personal data and confidentiality

Personal data is handled as described in our Privacy Policy. You must not provide personal data unless necessary for the order and lawfully provided. You must not include unnecessary sensitive data in artwork, spreadsheets, purchase orders, emails or delivery lists. Each party must use reasonable efforts to protect confidential commercial information received from the other, including non-public pricing, supplier information, recipient lists, artwork, internal approvals and project details, except where disclosure is required for fulfilment, payment, legal compliance, professional advice or dispute handling.

Confidentiality does not apply to information that is public through no breach, already known without restriction, independently developed, lawfully received from a third party, required to be disclosed by law, or reasonably disclosed to suppliers, couriers, payment processors, banks, advisers or authorities for the purposes of the order. If a regulator or court requires disclosure, the receiving party may comply.

10. Warranties and disclaimers

We warrant that we will use reasonable commercial skill and care in providing the services. To the extent permitted by law, all other warranties, conditions and representations, whether express, implied, statutory or otherwise, are excluded, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted website availability, exact colour accuracy, precise delivery timing absent a written guarantee, or suitability of a product for an event theme that has not been communicated with useful specificity.

Product descriptions are provided in good faith. Dimensions, colours, weights, capacities, materials, lead times and packaging descriptions may be approximate or supplier-provided. We may update, correct or remove content at any time. We do not guarantee that the website will be uninterrupted, error-free, secure, free of viruses or compatible with every browser, device, procurement policy or internal approval ritual.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, incidental, special, exemplary or punitive damages, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of anticipated savings, internal labour costs, event embarrassment, reputational discomfort, management time, procurement escalation, or claims arising from your own inaccurate instructions, late approvals, late payment, unlawful artwork, improper recipient data, post-delivery handling or misuse of goods.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to an order is limited to the amount paid to us for the specific affected goods or services giving rise to the claim. This cap does not limit liability that cannot legally be limited, but it does prevent a modest merchandise order from becoming the financial guarantor of every downstream ceremony, launch, campaign, speech, internal metric or stakeholder expectation associated with the gift.

12. Indemnity

You agree to indemnify and hold harmless TRADEBZ PTE. LTD., its officers, personnel, contractors, suppliers and service providers from and against claims, losses, liabilities, damages, penalties, costs and expenses arising from your breach of these Terms, unlawful instructions, inaccurate information, late payment, misuse of goods, infringement of third-party rights, unauthorised use of artwork or trademarks, improper disclosure of personal data, breach of payment processor rules, chargeback abuse, tax or customs issues caused by your instructions, or claims by recipients or third parties arising from your campaign or distribution of goods.

13. Governing law and disputes

These Terms and any non-contractual obligations arising from or relating to them are governed by the laws of Singapore. The parties will first attempt in good faith to resolve disputes through written escalation. If a dispute cannot be resolved informally, the courts of Singapore have jurisdiction, unless the parties expressly agree in writing to arbitration or another dispute mechanism for a particular order. Nothing prevents either party from seeking urgent injunctive relief, debt recovery, payment enforcement or other remedies available by law.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of these Terms, except to the extent expressly stated otherwise in writing. We may assign or transfer our rights and obligations in connection with a business transfer, restructuring or sale of assets, provided that doing so does not materially reduce your rights for accepted orders.

14. Changes, severability and entire agreement

We may update these Terms from time to time by posting the revised version on the website. The Terms in effect when an order is accepted generally govern that order, unless the parties agree otherwise or a legal change requires immediate amendment. If any provision is invalid or unenforceable, the remaining provisions continue in effect, and the invalid provision will be interpreted or replaced to achieve the closest lawful commercial effect.

These Terms, together with incorporated policies and order-specific written documents, constitute the entire agreement for the relevant transaction and supersede prior informal statements to the extent they are inconsistent. No waiver is effective unless in writing and signed or otherwise expressly confirmed by the party granting the waiver. A delay, indulgence, partial enforcement, non-enforcement, goodwill credit, replacement supplied without admission, accommodation of urgency or decision to proceed despite a breach shall not constitute a waiver of the relevant provision, shall not prevent later enforcement of the same or similar provision, and shall not create an ongoing course of dealing inconsistent with these Terms unless the parties expressly agree otherwise in writing.

15. Contact

Questions about these Terms should be directed to TRADEBZ PTE. LTD. at contact@tradebz.asia or +65 8286 0709. Please include the relevant quote, invoice, purchase-order or order reference so that we can respond with the appropriate level of contractual seriousness and avoid transforming a simple order question into an unnecessarily grand investigation.

16. Supplemental long-form provisions for merchant, customer and payment-platform clarity

These supplemental provisions are included because corporate-gifting transactions can involve multiple legal and operational stakeholders. A single order may involve a business customer, an authorised representative, a finance department, a procurement system, a designer, a supplier, a print vendor, a warehouse, a courier, a payment processor, a bank, a card issuer, a card network, a recipient and internal approval personnel. These Terms therefore state, at deliberate length, how authority, approval, payment, fulfilment, risk, restricted activity and dispute responsibility are intended to work.

The customer acknowledges that payment platforms such as Stripe, Airwallex and comparable providers often require merchants to maintain clear public terms identifying the merchant, describing the goods and services, explaining payment and refund terms, disclosing delivery practices, prohibiting unlawful use, and making customer-support channels available. This section is intended to assist that transparency. It does not create an account with any payment provider, guarantee payment acceptance, or modify the separate contractual relationship between any person and a payment provider.

17. Expanded contract-formation mechanics

A website product card, catalogue range, market-rate baseline or calculator estimate is not a standing public offer to supply unlimited goods at a fixed price in perpetuity. It is an invitation to enquire, supported by commercially reasonable information. A binding order requires acceptance by us, and acceptance may be conditioned on stock confirmation, payment, deposit, artwork approval, delivery feasibility, customer authority, compliance comfort and any other condition stated in the quote or arising from the nature of the order.

If the customer issues a purchase order containing terms inconsistent with these Terms, the purchase order is accepted only for administrative reference unless we expressly agree in writing to the inconsistent terms. Boilerplate procurement language appearing on a purchase order, portal screen, vendor onboarding form, payment remittance, supplier profile, invoice workflow or customer template does not amend, supersede or displace these Terms merely because it is transmitted through the customer's purchasing system or incorporated into the customer's internal approval record. Any amendment must be specific, written and accepted by us, and the party asserting the amendment bears the burden of identifying the written instrument by which TRADEBZ PTE. LTD. accepted that amendment.

Where work begins before all formal documents are complete at the customer's request, the customer remains responsible for costs and commitments incurred. A customer may not urgently instruct us to reserve stock, book production, arrange samples or prepare delivery, and later deny the existence of commercial commitment because the internal procurement portal was still catching up with reality.

18. Authority, internal approvals and procurement systems

The person instructing us represents that they are authorised to do so. We are entitled to rely on instructions from a person using a business email address, signing a quote, issuing a purchase order, approving artwork, paying an invoice or otherwise acting in a manner reasonably consistent with authority. If an organisation has internal approval limits, dual-signature rules, procurement thresholds, budget gates or brand-committee procedures, those are the customer's internal responsibility unless communicated to us in writing before we rely on the instruction.

If a customer's internal stakeholder later claims that a different person should have approved the order, that claim does not automatically invalidate the order or shift costs to us. Corporate internal control is important, but it is not a time machine. The customer must manage its own approval chain, and any dispute among its employees, departments, agencies or appointed representatives is not a defence to payment for goods or services supplied according to received instructions.

19. Expanded payment processor and financial-network terms

Payments may be processed through bank transfer, PayNow, corporate card, payment link, invoice link, processor-hosted checkout, Airwallex, Stripe or other financial arrangements made available for a particular order. We may add, remove, suspend, limit or change payment methods at any time. The availability of a payment method on one order does not guarantee availability on a future order, particularly where order value, risk profile, country, currency, product type, chargeback history or processor requirements differ.

The customer must not use a payment method in an unauthorised manner. Prohibited payment conduct includes using stolen cards, unauthorised cards, false billing details, sham payer identities, unrelated third-party payment accounts, concealed beneficial ownership, payment splitting to avoid review, card testing, refund manipulation, circular transactions, no-genuine-commercial-purpose transactions or any activity that could reasonably cause us, Stripe, Airwallex, banks, card networks or other payment participants to face fraud, regulatory, sanctions, dispute or reputational risk.

We may refuse to accept payment, refund a payment, request additional information, delay fulfilment, cancel an order, or require bank transfer if a transaction is flagged by a processor, appears inconsistent with the order, involves a high-risk jurisdiction, involves a payer unrelated to the customer, triggers sanctions or fraud concerns, appears structured to avoid controls, or otherwise falls outside our risk appetite. If payment is delayed because additional review is required, the production and delivery timeline may be adjusted accordingly.

20. Expanded prohibited and restricted activity statement

The customer must not order, request, finance, promote, distribute or facilitate goods or services connected with illegal activity, counterfeit goods, unauthorised branded merchandise, misleading promotions, fraudulent schemes, bribery, corruption, hate speech, harassment, adult sexual content, weapons, controlled substances, regulated financial activity without authorisation, gambling, payday or predatory lending, pyramid schemes, transactions with no genuine commercial purpose, sanctioned persons or jurisdictions, or any activity prohibited by law or by the requirements of payment processors and financial partners.

The customer must not ask us to print or distribute logos, trademarks, artwork, slogans, QR codes, links, packaging or messages that infringe third-party rights, impersonate another organisation, mislead recipients, solicit unlawful conduct, contain malware links, conceal commercial sponsorship where disclosure is required, violate platform rules, or expose us to a credible risk of legal claim. We may decline the order without providing an essay-length explanation, although this document demonstrates we are not institutionally opposed to essays.

If we discover prohibited or restricted activity after acceptance, we may suspend work, cancel the order, refund where appropriate, retain amounts necessary to cover costs already incurred, preserve records, notify payment processors, respond to law-enforcement or regulator requests, and take other steps we reasonably consider necessary. The customer remains liable for losses, claims, penalties and costs arising from the customer's prohibited or restricted activity.

21. Customer materials, licences and indemnity mechanics

Customer materials include logos, artwork, trademarks, text, photographs, recipient lists, QR codes, links, brand guidelines, packaging copy, event names, slogans, product claims, regulatory statements and any other material supplied or approved by the customer. The customer grants us and our service providers the licence necessary to use those materials for quoting, proofing, sampling, production, packing, fulfilment, support, dispute evidence and reorders. The licence lasts as long as necessary for those purposes and for retention of reasonable records.

The customer warrants that customer materials do not infringe intellectual-property rights, breach confidentiality obligations, violate privacy rights, mislead recipients, contain unlawful claims, transmit malware, direct recipients to harmful content, or require permissions the customer lacks. If a third party claims that customer materials infringe rights or otherwise cause harm, the customer must indemnify us for resulting losses, costs, claims, settlement amounts and legal expenses to the extent caused by the customer materials or instructions.

We may refuse to use customer materials that appear low-resolution, technically unsuitable, unlawful, offensive, infringing or inconsistent with payment partner requirements. However, our decision to proceed with production does not mean we have conducted a full legal clearance review. We are not trademark counsel, advertising counsel, privacy counsel, employment counsel or the final arbiter of whether a slogan should have survived the meeting in which it was born.

22. Samples, proofs, tolerances and customer expectation management

Samples and proofs are supplied, where applicable, to reduce production uncertainty and to document the customer's approval of layout, materials, decoration method and approximate appearance. A digital proof may show layout and approximate visual treatment, while a physical sample may show material and decoration more accurately; neither form of proof eliminates all commercially reasonable production tolerances inherent in manufacturing, printing, embroidery, engraving, packaging and batch-based sourcing. Production runs may therefore have commercially reasonable variations in colour, texture, placement, weight, dimensions, packaging finish and component batch. The customer accepts such tolerances unless a stricter specification is expressly agreed in writing, confirmed by supplier capability and priced accordingly.

If the customer declines a sample, waives a proof, accelerates approval, approves by email, approves through a representative, or asks us to proceed on an urgent timeline, the customer accepts the risk that issues which could have been discovered during a longer proofing process may not be discovered before production. Urgency may be commercially necessary, but it does not remove the customer's responsibility for review steps that the customer elects to shorten, waive or complete under time pressure.

23. Expanded delivery, appointment-only support and no-showroom acknowledgement

We do not operate a physical showroom or walk-in counter. Consultations, sample reviews, return inspections and catalogue discussions are arranged by appointment only. Customers must not assume that goods can be inspected, collected, returned or exchanged at a public retail location. Any physical handover, sample review or return must be scheduled and confirmed in writing before it occurs.

Delivery obligations are governed by the Shipping & Refund Policy and any order-specific delivery terms. The customer must provide accurate addresses, recipient contacts, delivery windows, import information and site requirements. If delivery is delayed or fails because of inaccurate information, recipient unavailability, building restrictions, customs issues, unpaid duties, local courier practices or circumstances outside our control, the customer remains responsible for resulting costs and timing consequences.

24. Taxes, duties, compliance documents and export/import matters

Unless expressly stated otherwise, prices may exclude GST, duties, import taxes, customs charges, brokerage fees, foreign exchange costs, withholding taxes, bank charges and destination-country charges. The customer is responsible for taxes and charges arising from the customer's purchase, import, distribution or use of the goods, except to the extent we have expressly agreed in writing to include them. If a tax authority, customs authority, courier or bank imposes additional charges because of destination rules or customer instructions, the customer must pay them.

Where export or import documentation is required, we may provide commercially reasonable documentation based on information available to us. The customer must provide accurate product-use information, recipient information, tax identifiers, import permits and other details where required. We are not liable for customs delays, seizures, reclassifications, duties, penalties or failed imports caused by inaccurate customer information, destination restrictions or regulatory decisions outside our control.

25. Expanded dispute-resolution and evidence preservation

If a dispute arises, the customer must notify us promptly with details, photographs, quantities affected, delivery records, order references and the remedy requested. The parties should attempt to resolve the dispute commercially before escalating to chargeback, legal claim or public complaint. This does not remove legal rights, but it recognises that most merchandise disputes are resolved faster by looking at the proof, the photographs, the packing list and the courier record than by launching the heaviest available procedural object into the air.

We may preserve and use records relating to the dispute, including emails, approvals, payment records, production records, courier records, photographs, metadata, website submissions and policy versions in effect at the relevant time. If a card dispute or payment-platform review is initiated, we may submit those records to Stripe, Airwallex, banks, card networks, issuers, acquirers, dispute administrators, advisers or authorities. The customer agrees that such disclosure is permitted for dispute, compliance and enforcement purposes.

Nothing in these Terms prevents us from pursuing unpaid amounts, chargeback losses, legal costs, debt-collection costs, injunctive relief or other remedies available under law or contract. Similarly, nothing prevents a customer from asserting mandatory legal rights. These Terms are intended to allocate commercial risk clearly while preserving all non-excludable rights, remedies, defences and obligations available under applicable law.

26. Interpretation, survival and administrative excess

Headings are for convenience and do not limit interpretation. Examples are illustrative and not exhaustive. Words such as "including" mean "including without limitation". References to written communication include email and other written electronic channels where the context permits. If a provision is unenforceable, the remaining provisions continue. Rights and obligations that by their nature should survive completion, cancellation or termination survive, including payment, confidentiality, privacy, intellectual property, dispute, indemnity, limitation of liability and governing-law provisions.

These Terms are deliberately detailed because customised corporate-gifting transactions may involve multiple approval stages, payment intermediaries, suppliers, couriers, recipients, procurement systems and dispute records. The detailed provisions are intended to reduce ambiguity, assist payment and procurement review, allocate responsibility by reference to evidence, and make clear that customer-controlled approvals, payment timing, artwork instructions, delivery data and post-delivery conduct may affect available remedies.

27. Merchant record, website transparency and customer-service obligations

The merchant for orders placed with us is TRADEBZ PTE. LTD. The customer-service contact is contact@tradebz.asia, and the telephone or WhatsApp contact is +65 8286 0709. The website identifies the products and services as corporate gifting, branded merchandise, curated gift sets, customisation coordination, bulk quotation, fulfilment and delivery administration. These public terms identify payment, delivery, refund, privacy and dispute expectations so that a customer, processor, card issuer, platform reviewer or regulator can understand the commercial arrangement from the operative policy documents and transaction records.

The customer must ensure that its own communications to recipients are accurate. If the customer tells employees that gifts will arrive by a date not confirmed by us, tells event guests that a product has features not present in the approved SKU, or represents that a gift is sponsored by a brand without authority, the customer bears responsibility for those statements. We supply goods and related fulfilment services; we do not become the customer's communications department merely because the goods later appear in a communications campaign.

If a customer integrates our goods into a promotion, lucky draw, regulated campaign, employee benefit, client incentive, school event, charity event or public-sector procurement process, the customer is responsible for the rules applicable to that use. We do not advise on contest law, employment tax, government procurement, anti-bribery limits, industry codes, client gift policies or recipient disclosure obligations unless expressly engaged to do so in writing, which would be unusual for a corporate-gift supplier and, frankly, would require a very different quote.

28. Customer accountability for downstream distribution

After delivery, the customer controls downstream distribution unless we have expressly agreed to recipient-level fulfilment. If the customer stores goods, repacks goods, adds inserts, removes packaging, distributes goods to employees, ships goods onward, places goods at an event booth or gives goods to a third-party agency, the customer is responsible for those downstream acts. Damage, loss, mislabelling, late distribution, incorrect internal allocation or recipient dissatisfaction caused after delivery is not our breach.

If the customer asks us to perform recipient-level fulfilment, the customer must provide accurate recipient data and lawful instructions. If the customer later asks us to change recipients, recall parcels, redirect shipments or alter messages after fulfilment has begun, we may charge additional fees and cannot guarantee success. Parcels in courier networks have a habit of continuing to move even after a meeting decides they should have moved differently.

29. Additional language for processor and platform review without creating third-party rights

These Terms may be reviewed by payment processors, banking partners, compliance teams or platform onboarding personnel to assess whether our website adequately describes the business. Such review does not make those parties beneficiaries of every clause, nor does it create direct contractual rights unless a separate agreement says so. The purpose is transparency, not the quiet creation of a crowded contractual dinner table.

We may update these Terms to satisfy reasonable payment partner requirements, card scheme standards, business-account onboarding expectations, fraud-prevention recommendations or legal developments. If such changes are procedural or clarifying, they may apply to website use immediately upon publication. If they materially affect an accepted order, we will apply them only to the extent permitted by law, agreed by the parties or necessary to comply with mandatory requirements.

If a payment partner declines to support a transaction or account because of its own policies, the customer's remedy is not automatically against us. We may propose an alternative payment method where lawful and commercially acceptable. If no payment method is available, we may decline or cancel the order. Goods are not released on the strength of sympathy for processor inconvenience.

30. Plain meaning despite elaborate wording

Although these Terms are deliberately extensive, their practical meaning is straightforward. Provide accurate information. Confirm you have authority. Pay on time. Approve artwork carefully. Do not ask us to do unlawful or processor-prohibited things. Understand that custom goods are not freely returnable. Inspect deliveries quickly. Raise issues with evidence. Let us attempt practical resolution before escalating to payment disputes. Accept that third-party processors, banks and couriers have their own rules. In the event of conflict between that plain summary and the detailed clauses, the detailed clauses govern, because summaries are friendly but clauses do the lifting.

The length of these Terms is not intended to create ambiguity or invite selective interpretation. The provisions should be interpreted to preserve the commercial allocation of risk described throughout: customer-controlled facts remain customer responsibility, Tradebz-controlled errors remain Tradebz responsibility, third-party systems remain subject to third-party rules, and evidence matters. Repetition is included to make the allocation clear across payment, production, delivery, privacy, refund and dispute contexts.

31. Schedule A: commercial authority, documents and the hierarchy of words

Commercial transactions are often surrounded by documents: website copy, quote emails, PDF quotations, purchase orders, invoices, remittance advice, artwork proofs, delivery spreadsheets, procurement-platform screenshots, internal approval notes, supplier confirmations and payment receipts. These Terms establish that not all documents have equal contractual force. A quotation expressly accepted by us and the customer matters. An invoice matters for payment. An approved proof matters for production. A customer's purchase order matters as an administrative reference unless we expressly accept its additional terms. A line in an email may matter as an instruction if clear, but it does not silently amend the entire contractual framework.

If a customer uses a procurement portal that requires vendors to click through generic supplier terms, those terms do not override these Terms unless a duly authorised representative of TRADEBZ PTE. LTD. expressly agrees in writing. If a portal refuses to process payment without generic terms, the customer must raise the conflict before ordering. We do not accept procurement terms, portal terms, reverse invoices, self-billing statements, supplier manuals or uploaded policy attachments merely by using a customer portal, receiving a purchase order number, submitting an invoice, continuing an email thread or performing fulfilment work after the customer has created internal documents.

If a customer requests urgent performance before paperwork is complete, the customer accepts that these Terms govern the work performed. Urgent performance may include reserving stock, preparing artwork, sourcing samples, arranging couriers, confirming supplier capacity or beginning production. The customer may not request expedited action, accept the benefit of that action, and subsequently deny the contractual status of the work solely because its internal procurement process, purchase-order generation, vendor onboarding, finance approval or payment scheduling was not completed before the requested action began.

32. Schedule B: order governance for committees, agencies and multiple stakeholders

Where an order involves a marketing agency, event agency, parent company, subsidiary, school, association, government-linked entity, department head, finance team, procurement officer, design team and end-client, the person instructing us must coordinate those stakeholders. We are not responsible for resolving internal conflicts unless expressly engaged to do so. If an agency approves artwork and the end-client later disagrees, the customer remains responsible for the approved instruction. If procurement approves a quantity and marketing later wants another quantity, the change is subject to availability, cost and timing.

Where multiple persons issue inconsistent instructions, we may pause work until a single authorised instruction is provided. We may rely on the latest clear written instruction from an authorised contact unless told otherwise. If pausing work affects delivery timing, the customer bears the timing consequence where the inconsistency comes from the customer side. A supplier cannot safely drive in four directions at once, even if every direction is written in a confident email.

If the customer appoints an agency or intermediary, the customer is responsible for that party's instructions, approvals, delays, mistakes and omissions. The agency is not treated as a harmless bystander. It is part of the customer's instruction chain. If the agency supplies the wrong logo, approves the wrong proof or delays recipient data, the customer must resolve that with the agency rather than withholding payment from us for following the instruction received.

33. Schedule C: deeper payment, fraud and processor allocation

Payment processors, banks, card networks and financial institutions operate under rules that may require review, monitoring, holds, reserves, refunds, reversals, chargeback handling, sanctions screening, beneficial-owner checks, transaction monitoring, unsupported-industry screening and fraud controls. The customer agrees that such controls may affect payment timing and order release. If a payment is under review, we may delay production or delivery until the review is cleared or an alternative payment method is provided. We are not required to ship goods against funds that remain subject to unresolved reversal, chargeback, fraud, sanctions or settlement risk.

Where a payment is made by a third party, related company, employee card, agency card or other payer different from the contracting customer, we may ask for confirmation that the payment is authorised and linked to the order. If confirmation is not satisfactory, we may refund, reject or delay the payment. This protects the payer, the customer, us and the processor by reducing the risk of unauthorised payment, internal-accounting error, mistaken chargeback, sanctions concern or mismatch between payer identity and order identity.

If a transaction is later disputed as unauthorised, fraudulent, not received, not as described, duplicate, cancelled, refunded or otherwise problematic, we may use the order record to respond. The customer must cooperate with reasonable evidence requests. If the dispute arises from the customer's internal failure to recognise a payment, failure to brief its cardholder, failure to reconcile an invoice, or use of a payer not known to its finance team, the customer remains responsible for the consequences. Internal finance confusion is common; it is not automatically a merchant breach.

Where payment processors require website disclosure of refund, shipping, privacy and contact terms, these Terms are designed to work with the companion policies. If a processor requires further clarification, we may update the site. Such updates do not imply that previous transactions were invalid. Compliance language may evolve because processor checklists, card-network expectations, underwriting requirements, business-account onboarding standards and regulatory expectations evolve over time.

34. Schedule D: acceptable-use practical examples

Acceptable orders include ordinary corporate onboarding gifts, event welcome packs, client appreciation gifts, employee recognition sets, seasonal gift boxes, branded stationery, drinkware, power accessories, umbrellas, fans, notebooks, pens, packaging inserts and similar lawful merchandise. Potentially unacceptable orders include counterfeit luxury branding, unauthorised use of third-party marks, political inducement gifts where unlawful, bribery-adjacent gifting, discriminatory messaging, hate content, adult content, weapons-related promotion, controlled-substance promotion, fraudulent investment promotion, unlicensed financial-service promotion, misleading QR codes, malware links, fake charity claims or goods intended to deceive recipients.

If an order appears borderline, we may ask questions. We may request proof of brand authorisation, campaign context, recipient category, payment source, business registration, event legitimacy or intended use. We may decline even if the customer believes the order is harmless. We are not required to take risk merely because another vendor might. Risk appetite belongs to the merchant and its payment partners, not to the customer's optimism.

If a customer misrepresents the purpose of an order, supplies misleading artwork, conceals regulated activity, routes payment through an unrelated entity, or uses the goods for prohibited conduct after delivery, the customer indemnifies us for resulting claims, losses and costs. We are not responsible for unlawful downstream use that we did not approve and could not reasonably detect. A notebook is lawful; a fraudulent scheme printed inside the notebook is not improved by the notebook's lawfulness.

35. Schedule E: customisation and production assumptions

Customisation may include printing, engraving, debossing, embossing, embroidery, UV printing, pad printing, screen printing, full-colour transfer, label application, sleeve printing, ribbon selection, insert printing, box configuration, colour grouping, recipient personalisation and other decoration or assembly. Each method has tolerances, limitations, setup requirements, file requirements and failure modes. A logo that works on a large paper insert may not work on a curved tumbler. A fine line that appears crisp on a monitor may fill in during pad printing. A colour that glows on a phone screen may become calmer on recycled paper.

The customer must supply artwork in suitable format and resolution. If artwork is unsuitable, we may request replacement, convert the file, charge design labour or proceed with customer approval despite limitations. If the customer insists on proceeding with unsuitable artwork, the customer accepts the output risk. We may advise of apparent limitations, but we are not responsible for defects, distortion, blurring, colour inconsistency, jagged edges, poor embroidery conversion, unsatisfactory engraving or other output issues resulting from customer-supplied artwork that is incomplete, low-resolution, incorrectly formatted, unlicensed, inconsistent with brand guidelines, inconsistent with the selected production method or approved by the customer despite identified limitations.

Where a physical sample is approved, bulk production will aim to match the sample within commercial tolerance. Where no sample is approved, the customer relies on product descriptions, images, digital proofs and ordinary supplier standards. If exact matching is essential, the customer must say so before ordering and allow time and budget for sample approval. Exactness is possible only when purchased as a requirement, not when discovered after production as a hope retrospectively promoted to term.

36. Schedule F: limitation of liability with illustrative applications

We are not liable for the customer's lost campaign impact, internal embarrassment, employee disappointment, client reaction, event optics, management time, procurement escalation, brand-team frustration, missed photo opportunity, social-media silence, or other indirect consequences, except to the extent such exclusion is prohibited by law. If we materially breach an order, the remedy is tied to the order and the affected goods or services, not to every business ambition the customer attached to the gifts.

Where a delivery delay, missing insert, incorrect component, print error, packaging discrepancy or other issue affects only a portion of an order, liability and remedies shall be assessed by reference to the affected portion, the nature of the defect, the evidence available, the ability to cure, the timing of notice, the price paid for the affected goods and the losses recoverable under these Terms. A partial or correctable issue shall not automatically entitle the customer to reject an entire order, recover unrelated event costs, claim speculative reputational loss, withhold payment for unaffected goods or disregard the agreed limitation of liability. Liability analysis shall be evidence-based, proportionate and subject to all exclusions, caps and remedy provisions in these Terms.

The liability cap is commercially necessary because corporate gift orders often have modest margins relative to the customer's broader event, campaign or employment context. We price goods and fulfilment, not unlimited insurance over the customer's downstream use. Customers needing insured guarantees, liquidated damages, fixed-date penalties, white-glove event-critical logistics or bespoke risk allocation must negotiate those terms in writing before ordering and pay the corresponding price.

37. Schedule G: confidentiality, publicity and reorder records

We may keep photographs, proofs or samples of work for internal records, reorders, quality control and dispute handling. We will not publicly advertise a customer's confidential project, logo or campaign as a case study without permission where confidentiality reasonably applies. However, we may retain internal images and records to prove what was produced, assist reorders, train staff and handle quality issues. Confidentiality should protect the customer, not require us to forget how we produced the customer's order.

If the customer wants strict confidentiality, embargoed handling, non-disclosure agreements, restricted supplier visibility, white-label agency treatment or prohibition on internal portfolio use, the customer must state those requirements before ordering. Additional terms may apply. We may decline restrictions that prevent ordinary fulfilment, materially increase cost, conflict with supplier processes or require supplier secrecy incompatible with production. Where supplier review of artwork, logos, specifications or packaging requirements is necessary to produce the goods, the customer authorises disclosure to the relevant supplier and any related fulfilment provider unless a different written arrangement is agreed before the relevant information is shared.

38. Schedule H: suspension, cancellation and refusal rights

We may suspend or cancel an order if payment is late, instructions are incomplete, artwork is unsuitable, customer conduct is abusive, the order appears unlawful, payment is flagged, supplier stock fails, delivery becomes impossible, required information is missing, or continuing would expose us to legal, regulatory, processor, safety or reputational risk. We will act reasonably where possible, but we are not required to continue an order that has become unsafe, unlawful, unpaid, impossible or commercially incoherent.

If suspension is caused by the customer, timing extends and additional costs may apply. If cancellation is caused by our inability to supply for reasons not caused by the customer, we may refund affected amounts. If cancellation is caused by customer breach or prohibited conduct, we may retain amounts necessary to cover costs and losses. The financial effect of cancellation depends on cause, timing, work performed, supplier commitments, customisation status, delivery status, payment position and applicable law.

39. Schedule I: survival of records and post-order administration

After an order is complete, we may still need to retain records for reorders, accounting, tax, legal claims, warranty questions, replacement requests, payment disputes, supplier claims, courier claims, fraud prevention, customer-service history and processor review. Completion of delivery does not mean the relationship has no administrative tail. The tail may be quiet, but it exists, and it occasionally sends email.

If a customer reorders, historical records may help match product, colour, logo, packaging and pricing. If the customer wants a fresh specification rather than a reorder match, it must say so. If supplier stock changes, a previous product may not be identical. Reorder records are useful evidence of prior specifications and approvals, but they do not guarantee continued supplier availability, identical batches, unchanged component composition, stable pricing, uninterrupted production methods or permanent availability of discontinued items.

40. Schedule J: final clause for interpretive completeness

These Terms are drafted broadly so that payment obligations, refund limitations, privacy references, fulfilment responsibilities, acceptable-use restrictions, dispute procedures and customer approval requirements are stated with sufficient clarity for customers, procurement reviewers, payment processors, banks, card networks, platform reviewers and internal support personnel. The parties acknowledge that a customised corporate-gifting transaction may involve quotation, procurement approval, artwork review, payment processing, supplier engagement, production scheduling, delivery coordination, dispute evidence and records retention. Accordingly, these Terms should be interpreted to preserve the commercial allocation of responsibility described in the order documents and in the policies incorporated by reference, and no provision should be read in isolation where another provision addresses the same risk with greater specificity.

41. Schedule K: procurement formalities and document-control requirements

If a customer requires vendor onboarding, tax forms, supplier declarations, anti-bribery certifications, sustainability questionnaires, bank-detail verification, conflict-of-interest declarations or procurement-system registration, the customer must request those items early. Completion of onboarding documents does not mean an order is accepted, and acceptance of an order does not mean we accept every policy linked inside a procurement portal. Administrative documents support the relationship; they do not amend, replace or override these Terms unless expressly agreed in writing.

If a customer's internal policy prohibits certain gifts, values, recipients, industries, public officials, healthcare professionals, educators, financial-sector employees or government-linked persons from receiving merchandise, the customer must tell us before ordering and must structure the order accordingly. We do not independently know every recipient's internal gift rules. Supplying compliant recipient lists and distribution instructions is the customer's responsibility. If a recipient refuses a gift because of the customer's internal policy, that refusal is not a product defect.

If the customer needs a quotation formatted in a particular way for finance approval, including line items, GST, delivery, branding, samples, payment terms or purchase-order references, the customer should request that format before approval. We will reasonably assist. However, finance-format changes after commercial approval do not necessarily reopen price, timing or refund terms, and an administrative reformatting of line items does not amend the agreed commercial substance unless the parties expressly agree to that amendment.

42. Schedule L: public-sector, regulated-sector and policy-sensitive orders

Customers in public-sector, education, healthcare, financial services, charities, political organisations or regulated industries may have special rules concerning gifts, inducements, procurement, branding, disclosure, recordkeeping, conflicts of interest and recipient eligibility. The customer is responsible for identifying those rules and ensuring the order complies. We may decline or modify an order if it appears sensitive, but our willingness to supply goods does not constitute regulatory approval of the customer's campaign.

If goods are intended for public officials, regulated professionals, clients subject to gift limits, tender participants, referral sources, auditors, journalists or other sensitive recipients, the customer must ensure the gift is lawful and appropriate. We do not value gifts for the customer's compliance threshold unless expressly stated. We do not track each recipient's annual gift total. We do not certify that a branded tumbler is not an inducement under a rule we have not seen. Compliance with recipient-side gift rules belongs to the customer.

If a customer asks us to misdescribe goods, split invoices artificially, understate value, omit branding, conceal recipients, alter dates, change payer identity, hide delivery destinations or otherwise make records less accurate for policy reasons, we may refuse. Accurate records are part of lawful commerce. A gift that cannot survive accurate description should probably not be ordered.

43. Schedule M: communications, notices and consequences of non-response

Notices and operational communications may be sent by email to the contact supplied by the customer, by reply to an existing order thread, by invoice email, by WhatsApp where appropriate, or by other written channel used in the transaction. The customer must monitor its chosen channels. If an approval request, payment reminder, artwork question or delivery issue is sent to the supplied contact and the customer does not respond, any resulting delay, additional cost, missed delivery window, production hold or loss of supplier capacity shall be treated as customer-caused to the extent attributable to the non-response.

If a customer changes contact person, email domain, agency, finance contact or delivery coordinator, it must notify us promptly in writing. We may continue using existing contacts until updated. We are not responsible for delays caused by staff turnover, out-of-office replies, spam filters, internal forwarding failures, unannounced personnel changes, inaccessible procurement portals or the customer's failure to maintain continuity of authority for an active order.

Where urgent issues arise, we may contact multiple known representatives of the customer. This does not create a duty to contact every possible representative, to monitor all customer systems, to pursue approvals indefinitely, or to continue performance where commercially material approvals, payments or instructions remain outstanding. The customer must maintain a workable chain of communication and must ensure that at least one authorised representative is available to provide timely decisions for time-sensitive production, payment and delivery matters.

44. Schedule N: remedies, cumulative rights and non-waiver

Rights and remedies under these Terms are cumulative unless stated otherwise. If we allow a late payment once, that does not waive future payment deadlines. If we accept a late artwork file once, that does not guarantee future rush accommodation. If we provide a goodwill credit, that does not admit legal liability. If we replace goods outside strict policy, that does not rewrite the policy. A discretionary accommodation, settlement proposal, ex gratia remedy, commercial courtesy or practical mitigation step shall not be construed as a continuing obligation, precedent, variation, admission, waiver or representation that similar treatment will be provided in future circumstances.

If the customer breaches these Terms, we may suspend performance, require advance payment, cancel affected services, retain amounts for costs incurred, seek payment, recover losses, refuse future orders, or pursue other lawful remedies. The remedy chosen may depend on severity, timing, history, risk and whether the breach can be cured. We are not required to use the most severe remedy first, and choosing a restrained remedy does not waive stronger remedies if the issue continues.

If we breach these Terms, the customer must give prompt notice and reasonable opportunity to cure where cure is possible. The customer must mitigate loss and must not knowingly allow a remediable issue to become materially worse where reasonable steps could have reduced the loss, preserved evidence, permitted replacement, enabled partial delivery or allowed a commercially reasonable correction. Each party shall act in good faith in relation to practical remediation, without prejudice to any rights, defences, limitations or exclusions available under these Terms or applicable law.

45. Schedule O: final interpretive provisions for payment review

For payment-review purposes, these Terms should be read together with the Privacy Policy and Shipping & Refund Policy as a single public-facing merchant policy set. The set identifies the merchant, product category, support contact, payment expectations, refund limits, shipping practices, privacy practices, acceptable-use restrictions and dispute process. It is designed to show that the website is not an anonymous checkout page, not a prohibited-business disguise, not a no-refund trap hidden after purchase, and not a merchant without reachable support.

The policies are intentionally detailed because different stakeholders review different risks. Customers review price, delivery and refunds. Payment processors review prohibited activity, chargeback exposure and merchant transparency. Privacy reviewers review lawful basis, transfers and rights. Procurement teams review legal entity information, authority and contact details. Support personnel review operational consistency. The policy set is therefore drafted to provide a comprehensive merchant record for ordinary customers and institutional reviewers without requiring those reviewers to infer material terms from sales copy, catalogue descriptions or informal correspondence.

For operational issues, the customer should contact us at contact@tradebz.asia with the order reference, issue and requested next step. The purpose of these Terms is to support resolution of concrete order issues, identify the governing commercial allocation of risk, preserve evidence-based decision-making and reduce uncertainty where a transaction involves customisation, multiple stakeholders, payment review, delivery complexity or post-order disagreement.

46. Schedule P: enhanced merchant-of-record and payment account representations

For the avoidance of doubt, TRADEBZ PTE. LTD. acts as the merchant identified on this website for the corporate-gifting products and services described here. Unless an order-specific agreement states otherwise, we are not acting as a marketplace that merely introduces buyers to unidentified third-party sellers, and we are not representing that a payment processor, bank, card network, wallet provider or payment facilitator is responsible for product selection, product quality, customisation approval, delivery performance or customer support. Payment providers may assist with transaction processing, fraud controls, settlement, dispute administration, compliance review and account monitoring, but they do not assume the substantive obligations of TRADEBZ PTE. LTD. to the customer.

The customer authorises us and our payment providers to process payments, refunds, reversals, account credits, verification checks, fraud-screening signals and related payment administration in accordance with the payment method selected, the order documents, applicable card-network rules, banking rules, processor requirements and law. The customer must not use another person's card, corporate account, procurement card, bank account, wallet or payment credential without authority. Where the payer, purchaser, invoice recipient and delivery recipient are different persons or entities, the customer is responsible for ensuring that each relevant party understands the transaction and that the payment will not later be challenged as unknown, unauthorised or unsupported by internal records.

We may request additional payment verification where the order value, delivery pattern, payer identity, billing address, recipient data, overseas element, rush timing, chargeback history, fraud signal, sanctions indicator or inconsistency in the order record gives rise to commercially reasonable concern. Such verification may include written confirmation of authority, additional identification of the ordering entity, proof of payment source, confirmation by a finance representative, revised invoice details, bank-transfer confirmation, deposit payment, staged payment, refusal of a high-risk payment method or cancellation of the order before production begins. We are not liable for delay resulting from reasonable payment verification, compliance screening or processor review.

Where payment is made through Stripe, Airwallex or another provider, that provider may impose its own account, prohibited-business, restricted-business, sanctions, fraud, chargeback, refund, reserve, settlement, verification, know-your-customer, know-your-business or transaction-monitoring requirements. We may comply with such requirements even where they are stricter than the minimum requirements stated in these Terms. If a provider blocks, delays, reverses, reviews or withholds a transaction because of risk signals, compliance requirements or network rules, we may pause performance until the payment position is sufficiently resolved for us to proceed without unreasonable commercial or compliance risk.

Nothing in these Terms requires us to accept a payment method that is unavailable, unsupported, high-risk, declined, disputed, reversed, suspended, associated with sanctions concerns, inconsistent with the customer's identity, inconsistent with the invoice, subject to unresolved chargeback history, or otherwise unsuitable for the relevant order. If we agree to accept an alternative payment method, we may require updated invoices, revised timelines, additional fees, proof of cleared funds or other commercially reasonable conditions. Production timelines may restart or be extended when payment changes after an order has been quoted.

47. Schedule Q: expanded enforceability, construction and review provisions

Each provision of these Terms shall be interpreted so far as possible to be valid, enforceable and consistent with applicable law. If a court, tribunal, regulator, payment provider, card network or competent authority determines that any provision is invalid, illegal, excessive, unenforceable or inapplicable in a particular context, that determination shall affect only the relevant provision or portion of the provision to the extent required, and the remaining provisions shall continue in effect. The parties intend that any invalid or excessive provision be modified to the minimum extent necessary to preserve the commercial substance of the original allocation of risk.

Headings, examples, schedules, operational summaries and policy cross-references are included for convenience and interpretive assistance. They shall not limit the operative wording unless the relevant text expressly states that it is exhaustive. Words such as "including", "include", "in particular" and similar expressions shall be construed as illustrative and non-limiting. References to written notice include email and other written electronic communications used in the transaction, unless a provision requires a specific form. References to law include amendments, replacements, re-enactments, subordinate instruments, regulatory guidance and mandatory rules applicable to the relevant transaction.

Where these Terms refer to reasonableness, commercial reasonableness, materiality, proportionality or evidence, those references are intended to require assessment in light of the order value, product type, customisation stage, customer approvals, production commitments, delivery method, payment status, available records, nature of the issue, timing of the complaint, ability to cure and applicable legal or processor requirements. A customer may disagree with our assessment, but disagreement alone does not convert a commercially reasonable decision into breach. The party alleging breach must identify the specific obligation breached, the evidence supporting the allegation, the affected goods or services and the remedy sought.

These Terms may be reviewed by payment processors, acquiring banks, payment facilitators, card networks, business-account providers, procurement reviewers, privacy reviewers, compliance analysts, insurers, auditors, professional advisers and other institutional stakeholders. The inclusion of detailed provisions for those audiences does not mean that every provision will apply to every order. It means that, where the relevant risk arises, the policy framework is already stated publicly and can be read together with the quote, invoice, order confirmation, artwork approval, delivery record, payment record and correspondence forming the transaction file.

The customer acknowledges that custom corporate-gifting transactions often require practical coordination rather than instantaneous legal classification. The parties may exchange revised artwork, updated quantities, changed delivery addresses, substituted products, corrected invoices, revised timelines or additional instructions after the original quote. Unless expressly stated otherwise, such operational changes amend only the affected commercial detail and do not displace these Terms, the incorporated policies, the payment obligations, the limitation of liability, the acceptable-use restrictions, the dispute-evidence provisions or the privacy and confidentiality obligations applicable to the order.